What does this policy cover?

This policy describes how the Ministry of Tourism (referred to as “we,” “us, “or “the Ministry”) will make use of your data when you interact with us through our websites and all of the webpages, subdomains and subparts of the platform. It also describes your personal data protection rights.
By using these websites or the Ministry’s services, you agree to this policy. This policy applies to adults, children, and individuals – who fully or partially – lack legal capacity. However, the consent to collect, process and share personal data of children and individuals – who fully or partially – lack legal capacity should be granted by a guardian.

What information do we collect?

The Ministry of Tourism collects and processes the personal data when there’s an interaction with our platforms or when interacting with us directly or indirectly, the personal data includes, but is not limited to the following: Data and information required related to the visa application, name, user name, password, gender, age, date of birth, addresses, Personal picture contact numbers, email, passport information and details, travel plan information and details, sensitive data, including: For example, but not limited to, race, religion, genes, family record, criminal record, Internet Protocol addresses and, Credit information , any additional data and information so that we can determine your identity and eligibility.
If we’re unable to collect the needed personal data, we will not be able to provide our services as it will be hard to recognize your identity, background, and preferences.

How do we collect your personal data?

Most of the data that we collect, and process is data that you provide personally and directly to the Ministry of Tourism, when you apply for a visa or visa, or when you use our platform or any other tourism platform, or if you interact with us directly.
The Ministry of Tourism also receives personal information indirectly from various sources, including Partners of the Ministry of Tourism, other parties, and third-party service providers, internal and external.

Why do we collect your personal data?

The Ministry of Tourism collects your personal data to:

• Providing services and improving the level of services provided.
• Verify eligibility and identity.
• Monitor the use of our platforms, services and accounts and customize appropriate content.
• Compliance with security, legal and regulatory requirements.
• For the claim to participate in market research.
• Receiving awareness, advertising and marketing messages and communications.
• Receive questionnaires and surveys.
• Purposes of studies, research and analysis.
• Obtaining services provided by companies and other parties.

Where we rely on your consent, you will be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have the right to opt-out of direct marketing. You can do this by contacting us .
The Ministry of Tourism may share your personal data with external entities, such as Partners of the Ministry of Tourism, other parties, and third-party service providers, internal and external.

How do we process your personal data?

The Ministry of Tourism will process personal data that has been collected and stored about you and others automatically by using our systems, as well as manually, to provide better services and to ensure we have better identification of your needs and interests.
The Ministry of Tourism will use data processing tools and decision-making tools to process your data and develop insights.

On which legal basis do we process your personal data?

The Ministry of Tourism processes your personal data in accordance with the Tourism laws and regulations, as well as the policies applied within the Ministry of Tourism, including, but not limited to, the Personal Data Protection Policy of the Ministry of Tourism, the Saudi Personal Data Protection law, as well as other national laws and regulations and relevant policies and procedures.

How do we store your personal data?

The Ministry of Tourism stores your personal data securely Inside/Outside Kingdom of Saudi Arabia and standard security standards will be applied
Personal data is kept for the duration of its validity. Once it expires, the Ministry will delete your except in cases where we are legally obligated to store your data or cases where conflicts occur or could occur with relevant laws, regulations, requirements and procedures.

What are your personal data protection rights?

The Ministry is keen to protect your personal data, and we want to ensure that all users are fully aware of their data subject rights. The Ministry shall see to it that these data subject right requests are fulfilled, unless we are legally obligated to do otherwise or there may be any conflicts with any applicable laws, regulations, requirements or procedures. Furthermore, these rights include the following:

• The right to be informed – The user has the right to be informed of the legal justification for collecting his personal data and the purpose of collecting it, in accordance with the relevant controls, procedures, and policies.
• The right to access – The user has the right to access his personal data available to the Ministry, in accordance with the relevant controls, procedures, and policies.
• The right to obtain – The user has the right to obtain his personal data available at the Ministry in a readable form, in accordance with the relevant controls, procedures, and policies.
• The right to correct – The user has the right to request the Ministry to correct or update his old personal data or complete it, in accordance with the relevant controls, procedures, and policies.
• The right to destroy – The user has the right to request the destruction of his personal data available to the Ministry if the need for it is over and if this does not affect the Ministry’s operations or the purpose of its collection, in accordance with the relevant controls, procedures, and policies.

What are cookies?

Our website uses cookies to identify you from other users so that we can provide you with an exceptional experience when visiting our website, as well as enhance the portal’s features.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior to remember information about your visit, hence facilitating your next visit and making it more user-friendly. By continuing to browse you agree to the storing of cookies on your device to enhance your site experience that could be utilized for analytical purposes.

How do we use cookies?

The Ministry of Tourism uses cookies in a range of ways to improve your experience on our website, including keeping you signed in and understanding how you use our website by collecting data and information when you interact with our website. Cookies collect information that has been provided when you log into our website, register as a new user, submit a form through, or interact and use our website. Data and information that are collected through cookies mostly include your personal information (e.g., as your name, address, email, phone number, etc.), website visit details including your URL, website clicks details, page response time, visit duration per web page, IP address, preferences, browser type and add-ons, time zone or any other information you provide us with when visiting the website.
The Ministry of Tourism works closely with other partners and external entities. Therefore, the Ministry of Tourism may receive your information when you visit other websites or use other services provided by the Ministry.

What types of cookies do we use?

There are several different types of cookies, however, this website may use the following:

• Performance & Analytics Cookies — The Ministry uses these cookies to enable us to know visitors’ identities, number, and behaviour on the website. They also help us improve the way the website works, as MT is keen on ensuring that users can easily find what they are looking for.
• Functionality Cookies — The Ministry uses these cookies to identify you on our website and remember your previously selected preferences (e.g., preferred language, region, etc.), customize the right web content for you and send you special greetings.
• Advertising/Tracking Cookies — The Ministry uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, your IP address, etc. The Ministry may share some of this data with third parties for several purposes and we may also share online data collected through cookies with our partners. This means that when you visit another website, you may be shown advertisements based on your browsing patterns on our website.

Changes to our privacy policy

The Ministry of Tourism keeps its privacy policy under regular review and announces any updates on this web page. This privacy policy was last updated on 24/9/2024

Our contact details

If you wish to update your data in accordance with the Ministry’s procedures, do not hesitate to contact us via the Ministry’s website or the following email: [email protected] and if you wish to exercise any of the rights mentioned above, please direct the request to the following email: [email protected]. The Ministry has 60 working days to respond to any request you submit regarding the above-mentioned rights.